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Black points: 0. The player's account was locked without any notification or explanation given. The player requested a withdrawal but it was rejected without any warning or notification.
The deposit was returned to them and the account became locked. The player also complained about how difficult it is to communicate with the casino.
There is no further information nor an update on the case and it remains unsolved. Player has been accused of multiple accounts.
This player had opened an account at Gaming Club Casino and also in its three sister casinos. The support told him that it was allowed but once he asked for a withdrawal, the casino accused him of multiple account holdings and refused to pay him his winnings.
There is no other information available ever since. Disputed amount:?? Show 4 similiar complaints with 3, black points in total. Delayed payment, status unknown.
Extremely delayed payment for no reason given. The player from Australia requested a withdrawal and sent all the documents needed for verification.
Ever since he did so, the casino kept on providing him with all kinds of excuses not to pay him his winning.
They also claimed that they tried to reach the player but he said he never received an email nor phone call from them but he was receiving bonus offers all the time with no problem.
There is no further information available and the complaint remained unresolved. Failed self-exclusion. The casino failed to self-exclude the player.
No further update is available. Complaints on related Giggle Bingo Casino Same management. No reaction policy, good regulator.
Black points: 32 16 for this casino. Player has requested a refund of his deposits. The player from France has deposited funds into his account even if his country of residence was listed between restricted jurisdictions.
Complaints on related RubyFortune Casino Same management. Black points: for this casino. Player's winnings were confiscated by eChecks payment method.
Apparently, the player owed money to eChecks and that's where they went to. The casino apologized to the player but they couldn't do anything else for him.
The complaint remained unsolved. Player's winnings were confiscated due to broken rules. Later on, the player's account became closed and when they asked for an explanation, they were told that they broke the casino's terms and conditions.
Ever since then, there is no other information available. Player's winnings were confiscated and his account was closed permanently. He then sent them all and waited.
About a week later, he went to check his player's account and found out that it was blocked. He then contacted the live chat support where he was informed that his account has been banned for life and all his winnings were confiscated.
There's no further information provided and the complaint remained unsolved. Black points: 85 42 for this casino.
Unpaid winnings without an explanation from the casino. The casino never responded to the complaint or the player himself and the complaint remained unsolved.
Black points: 69 34 for this casino. Casino ingnored notarized documents. The player complained that after he won some money and asked for a withdrawal, the casino asked him for notarized documents.
However, after the player sent them the documents the casino asked for the contact info of the notary person. The Player gave them everything they requested, provided the documents certified by a new notary but the casino was not replying.
No more updates since then. Black points: 47 23 for this casino. Winnings confiscated,account blocked without explanation. The player complained that after he asked for a withdrawal, sent all the required documents to the casino and after they were approved, the casino took his winnings and blocked his account without any explanation.
Black points: 25 12 for this casino. Casino confiscated player's winnings without any explanation. The player accepted the welcome bonus and once he finished the requirements, he requested a withdrawal.
He sent the casino all required documents for his account to get verified, but that was taking a long time.
In the end, the casino closed his account without any explanation. When the player contacted the live chat support to find out why this happened he didn't receive any relevant response.
There is no further information available. The very long verification process of over one month long. Richard requested a withdrawal and was asked to send notarized ID and bank statement for the account verification purposes.
He did so immediately and ever since then, his account had been on stand by for over a month. No further information is available since then.
The player's withdrawal was delayed. Ever since then, the player had been waiting to get paid. No update is available ever since then and the complaint remains unsolved.
The player's winning was confiscated due to breached terms and conditions of a bonus. After the player accepted a bonus, they asked the live chat representative for the terms and conditions of it.
They requested a withdrawal but later on, found out that their winning was confiscated due to high betting. After numerous phone calls and promises of callbacks with updates, the player received an email confirming the funds would be confiscated.
The player contacted the live chat again and they informed them their winning would be back at their account the following day. When the player contacted the casino via phone, they said none of it was true and the winning was confiscated permanently due to breached terms and conditions.
No more update ever since then is available. After he sent the proof, he was asked to wait for their response. No other news is available ever since.
Show 10 similiar complaints with 1, black points in total for this casino. The player complained that he opened an account with Ruby Fortune because he was not aware of the fact that it was in the same group of casinos that the one he had self-excluded himself from.
He complained about the fact that the casino discovered this only 2 days later and in the meanwhile, he won some money.
He said he was not aware he shouldn't have played there and the casino didn't warn him in time so it was the casino's fault and they should pay him his winnings.
Complaints on related CabaretClub Casino Same management. Winnings cancelled without relevant reason.
Player complained he won some money, the casino congratulated him and asked him for standard documents, but when the player later went to check the status of his withdrawal he found his account was suspended, decision of the management.
His winnings were cancelled, only deposit returned. The player was not aware of any wrongdoing from his side. No reply from the casino, no more update since then.
Winnings stopped for withdrawal, player was asked to chose different payment provider twice. Player complained that after he asked for a smaller withdrawal he was asked to chose a different pyment provider from the one he used to deposit funds.
He then asked for a bigger withdrawal, was asked to send additional documents for security check and was asked again to chose a different payment provider.
Until then his account stayed suspended. No reaction from the casino, no more update since then.
Missing funds from bank account. Player complained that a sum of money got deducted from his bank account on behalf of Bayton Ltd casino owner but he claimed he had never made such transaction.
Black points: 9 4 for this casino. Delayed payment, account locked. Player asked for a withdrawal, passed the security checks, the casino contacted him via phone to confirm all, but 10 days later he was still waiting for his withdrawal and the casino support was not able to give him any time frame.
He later updated the complaint saying that his account got suspended after the complaint had been made. Complaints on related JackpotCity Casino Same management.
Black points: 4, for this casino. Unfortunately, there is no update on whether the player received the rest of their winnings or not.
Black points: 1, for this casino. The player's winnings were confiscated. He contacted the casino immediately and found out that the account was compromised by the manager's decision and his winnings confiscated where the deposit was promised to be returned to him.
After that, it was the last information provided by the player and we're not sure whether he received his winnings or not. Very long verification process where the funds were confiscated without an explanation from the casino.
The player tried to submit their documents for verification but was asked to send them again but this time, they needed their new ID because the old one was unclear and damaged for verification.
Shortly after that, they received a phone call from the casino about their winning being confiscated. The player immediately sent a new ID with a declaration that certified it was a true photo of them.
Ever since then, the casino didn't provide the player with an update. There is no further information available since then. The player's account was blocked without a relevant explanation from the casino.
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